Common situations during a trip
- A flight delayed or cancelled, affecting the rest of your itinerary
- Baggage that did not arrive, or arrived damaged
- A missed connection caused by the airline
- A vacation rental that turned out to be a scam — payment made, but the property does not exist or was never available
Flights and baggage
Brazilian aviation rules (ANAC) set out specific obligations for airlines in case of delay, cancellation, and baggage issues — including deadlines for assistance, rebooking, refund, and reimbursement of essential expenses. Details are covered in full on the dedicated Passenger Rights page.
Visitors to the Santa Catarina coast often arrive through Florianópolis or Navegantes, but a flight problem can happen at any airport on the route. What matters for the analysis is what happened with the flight and the travel documents, not where the first conversation takes place — it can be held remotely, and the firm is headquartered in Balneário Camboriú.
Vacation rental scams
A rental scam usually follows a pattern: an attractive listing, pressure to pay quickly (often by bank transfer or an informal payment method), and then the property turning out not to exist or not to be available. If this happens, keep every piece of evidence — the listing, messages exchanged, payment proof — before deciding on next steps.
- Keep the original listing and any screenshots, even if it is later taken down
- Keep all messages exchanged with the host or platform
- Keep proof of payment (transfer receipt, card statement)
- Avoid making further payments once something feels wrong
If you are a foreign tourist with a legal problem in Brazil
Being in the country as a visitor does not prevent access to legal guidance. A short description of the situation, together with any documents already available, is enough for a first assessment — in English, Spanish or French for the initial contact.
This page is about problems that happen during a trip. If your matter is longer-term — buying or selling a property, an inheritance, a power of attorney, a divorce or a contract in Brazil — the relevant pages are the ones for international clients.
FAQ
I am leaving Brazil soon. Can this still be handled?
In many cases, yes — an initial assessment does not require your physical presence, and some matters can continue after you return home, particularly with the right documents and contact information on file.
Does this cover problems with restaurants, tours or hotels in general?
This page focuses specifically on flights, baggage and vacation rental scams — the situations most often reported by travellers. Other types of consumer disputes can be discussed individually.
This page is for general information only and does not replace an individualized review of your situation. The firm acts under Brazilian law, as attorneys licensed by OAB/SC 34.030.